These Terms of Service ("Terms") apply to home cleaning and organizing services provided by Unmess, operated by Araucaria Capital LLC ("Unmess," "we," "us"), in Greater Boston, and to your use of getunmess.com and our online booking system. By booking a service, you agree to these Terms.
Our services.
We offer recurring and one-time home cleaning (standard cleans, deep cleans, move-in and move-out cleans, and Kitchen & Bathrooms deep cleans), housekeeping visits, and home organizing sessions. Each visit covers what you select when you book, plus any extras you add. If a job needs more time than you booked, we'll check with you before adding time or charges.
Booking and payment.
You book through our online booking system. A valid credit or debit card is needed to reserve most appointments. Your card is charged after the visit is completed, at the price shown in your booking summary. Recurring plans are billed per visit at the recurring rate, and the recurring discount applies only while the recurring schedule is active.
Cancelling and rescheduling.
- Cancel or reschedule free of charge up to 24 hours before your appointment.
- Cancellations within 24 hours of the appointment, including same-day cancellations, have a $50 late-cancellation fee. It helps pay the cleaner who held that time for you.
- If we can't get into your home at the scheduled time (for example, no one is home and no entry instructions were left), the visit counts as a late cancellation and the $50 fee applies.
- Cancelling one visit of a recurring plan doesn't cancel the plan. You can pause or cancel your recurring schedule any time in My Bookings or by contacting us.
Getting into your home.
Please make sure we can get in at the scheduled time: be home, give us a key or code, or leave entry instructions in your booking notes. Codes and entry details are kept confidential and used only for your service.
Who comes.
We try hard to send the same person each visit, but we can't always guarantee it. Every team member is background-checked, and Unmess is insured and bonded through Hiscox.
Photos.
Our team may take before-and-after photos during visits to document your home's condition and the quality of our work. We may use some of them in our marketing, such as our website or social media. Marketing photos never show faces, names, addresses, or anything that identifies you or your home. If you'd rather we didn't use photos of your home in marketing, or take them at all, tell us by email or text and we'll honor it right away.
If something's not right.
If we missed something, tell us within 24 hours of your clean and we'll come back and re-clean it for free. For any other concern, or if anything is damaged during a visit, contact us within 48 hours so we can sort it out fairly and quickly.
Limitation of liability.
We take great care in your home. Our liability for any claim arising from a service visit is limited to the amount you paid for that visit, except where the law doesn't allow that limit. We aren't responsible for damage that was already there, or for items that were already broken, loose or improperly installed.
Changes to these terms.
We may update these Terms from time to time. The version on this page when you book applies to that booking.
Governing law.
These Terms are governed by the laws of the Commonwealth of Massachusetts.
Contact.
Unmess, Brookline, MA. Text or call (857) 239-1819, email hello@getunmess.com, or see our contact page. For how we handle personal information, see our Privacy Policy.