This policy explains what personal information Unmess collects, how we use it, and the choices you have. Unmess is a home cleaning and organizing service in Greater Boston, operated by Araucaria Capital LLC ("Unmess," "we," "us"). It covers getunmess.com, our online booking system, and the ways you reach us by phone, text and email.
What we collect.
- Booking details: your name, email, phone number, service address, home size, the services you choose, entry instructions, notes you give us, and your booking history.
- Payment details: card payments are handled by our payment processor. We never see or store your full card number.
- Messages: texts, emails and calls with us. Calls to our business line may be answered by an automated assistant from our phone provider and transcribed so we can follow up.
- Website use: like most websites, getunmess.com uses cookies and similar tools to understand how people find and use the site, such as pages viewed, clicks and scrolling, device and browser type, approximate location, and the ad or link that brought you here.
How we use it.
- To schedule, perform and follow up on your cleaning or organizing visits.
- To send booking confirmations, reminders and service updates by email, and by text if you opted in.
- To answer your questions and requests.
- To improve our website and measure which ads and listings bring customers to us.
- Occasionally, to tell you about offers we think you'd find useful. You can opt out of these at any time.
Text messages.
Booking texts are opt-in, and you can stop them any time by replying STOP. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party. Full details are on our SMS policy page.
Who we share it with.
We do not sell your personal information. We share it only with the people and service providers who make the business run:
- The cleaner or organizer assigned to your home, who gets only what they need for your visit (name, address, entry instructions and notes).
- Our booking platform (BookingKoala), payment processor, and phone, text and email providers.
- Website analytics and advertising tools: Google Analytics, Google Tag Manager, Google Ads, Microsoft Clarity and Microsoft Advertising. These help us see how the site is used and which ads work.
- Software we use to run the business, including AI assistants that help us read and draft replies to messages and organize our schedule.
- Authorities, if the law requires it.
Photos.
Our team may take before-and-after photos to document our work. Photos used in marketing never show faces, names, addresses or anything that identifies you or your home, and you can ask us not to use or take photos at all. See our Terms of Service.
How we protect and keep it.
Your information is protected by the security of our booking and payment platforms, and only people who need it to serve you can see it. Entry codes and keys are kept confidential and used only for your visits. We keep booking records only as long as we need them for business, tax and legal purposes.
Your choices.
- Update your details any time in My Bookings, or ask us to.
- Ask for a copy of the information we hold about you, or ask us to delete it (except records we must keep by law).
- Reply STOP to any text, or use the unsubscribe link in any marketing email.
- Block or clear cookies in your browser settings, and manage Google ad personalization at adssettings.google.com.
Children.
Our website and services are for adults booking for their homes. We don't knowingly collect information from children under 13.
Changes and questions.
If we change this policy, we'll update the date at the top of this page. Questions or requests: email hello@getunmess.com or text/call (857) 239-1819.